With this launch, Aircall is entering the space at a time when SMBs are increasingly looking for ways to drive sales performance and unlock business insights-all while maintaining a lean SaaS ecosystem that is good for their teams and their budget. By adopting AI technology to bring transcription to its product, Aircall is reducing the cost many SMBs face in subscribing to third-party vendors outside of their existing tech suite. With its new AI features, Aircall is once again establishing itself as a true growth partner to SMBs. Additionally, given the ongoing issue of high employee turnover some businesses face, AI’s transcription feature allows teams to scale and onboard quickly by easily sharing best-case examples of customer interactions. Aircall’s new features therefore not only optimize the sales performance of teams, but help SMBs maintain high levels of quality assurance across their support teams-drastically reducing the time needed in the process. The feature processes one minute of audio in nine seconds, and synchronizes with existing CRM setups to quickly browse through deals with a direct link to the recording and transcript. More languages will be made available over time, based on customer demand. Further, they will be able to better monitor team performance, and identify and share coachable moments.Īircall’s AI features mark a new era for how sales and support teams work and will be available for call and voicemail recordings in English and French. With Aircall’s AI features, reps can maintain levels of productivity, customer insight and understanding in their daily work, helping them have meaningful conversations without sacrificing all of their time in what has become an increasingly high-pressure and attrition-heavy environment.Ĭall and voicemail transcriptions will help team leaders gain a better understanding of the end needs of customers – ultimately being able to build assets for training, such as playbooks.
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But obtaining the required level of business insight through manual call and voicemail transcriptions has long been a drain on the productivity of sales and support teams. The result: a more efficient, aligned, and agile business, an unhindered and strategic ops team, and a friction-free customer experience.According to Salesforce, 66% of customers expect companies to understand their expectations and needs.
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Unlike siloed data tools, Operations Hub combines an ops team’s full toolkit into a CRM platform, uniting all customer data on one connected platform. “This is another step towards making the experience of using Aircall and HubSpot even more seamless and cohesive.”įor operations teams that want to spend less time-fighting fires and more time driving strategic business value, Operations Hub supercharges HubSpot CRM with a suite of tools that makes it easy to connect, clean, and automate customer data.
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“Modern businesses expect their customer data to flow seamlessly across software tools and remain consistent across their entire technology stack, and the new data sync integration between Aircall and HubSpot ensures key customer data is available for each and every phone call and text message, in real-time,” says Antoine Moreau, Director of North American Partnerships at Aircall. Agents save time with automatic call logging and quick access to Call, Deal, and Ticket information, while managers benefit from complete call activity visible within HubSpot’s Reports Dashboard. We look forward to continuing to build on our partnership with Aircall to find even more ways to leverage customer data.”Īircall, the call center platform for modern business, integrates with HubSpot to boost call agent productivity, have smarter conversations, and quicker resolutions. Aircall users can trust that they have access to the most up-to-date customer information whenever they pick up the phone. “Thanks to bi-directional syncing, the HubSpot integration for Aircall will make it even easier for those teams to harness and act on customer data added to either platform. “Front-office teams that are powered by one unified data source are better able to serve and delight their customers,” said Scott Brinker, VP of platform ecosystem at HubSpot.
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